Our customer support center includes a full team of professionals, technicians and managers, whose mission is to solve in a quick and efficient way all the questions and reparations brought to us by our customers. It is a multilingual call center where we manage more than 30.000 multichannel contacts a year in Spanish, English, French and German.
Our technicians create pre-diagnoses and help to solve the highest number of incidences by phone. In addition, in our YouTube channel you will be able to find a great range of videos showing how you can carry out the basic maintenance of your machine at home.
During the last year, our customers have rated the professionalism of our customer support personnel with 4,4 out of 5.