Our customer support center includes a full team of professionals, technicians and managers, whose mission is to solve in a quick and efficient way all the questions and reparations brought to us by our customers. It is a multilingual call center where we manage more than 30.000 multichannel contacts a year in Spanish, English, French and German.
Our technicians create pre-diagnoses and help to solve the highest number of incidences by phone. In addition, in our YouTube channel you will be able to find a great range of videos showing how you can carry out the basic maintenance of your machine at home.
During the last year, our customers have rated the professionalism of our customer support personnel with 4,4 out of 5.
Assistances per year
REPAIRS WITHIN THE FIRST VISIT
PROFESSIONALISM BY OUR CLIENTS
We have a technical services network that allow us to be right by our clients in almost any country within Europe. With more than 10.000 assistances per year, our technicians have shown their capability to solve any incidence with your BH fitness equipment.
Our efficiency ratio reaches 90% of repaired machines during the first visit. Technical education is one of the main axis for the optimal development of our work. Our technicians get training on a regular basis, both in technical issues and acting protocols depending on the assistances required from them.
Access the BH Fitness spare parts and accessories website.